CIMB Malaysia's problem

Hiiiii N, long time no see.

I've been having a lot great time, and a lil bit bad time.

This is one of the bad, just recently happened.

Approximately two weeks ago, I logged in to my CIMB internet account to reload my phone credit, I used my favorite number which is my number for sure. It didn't work. I didn't complain yet since I got a lot work to do in the office (Leaderonomics has been a greaat office).

Today, I went there, sacrificing my office time to take care of everything, my money suddenly arise, probably because of my paycheck, but it didn't printed on the transaction, lame 1. Lame 2 is last night, a couple dozens time I tried to reload my phone credit, again, it didn't work. Lame 3, I tried to log in at the CIMB's office, I forgot my password, and they made it difficult for me to get another password. I have to call, reset my ePIN, and redo all the internet banking registration again, please!

Suggestion 1: please fix the internet system, it's likely to be failed at night, C'MON, it's digital time where everything is automated, and the system doesn't have to follow your working hour, PLEASE!

Suggestion two: give me back my money, and I went there, and they asked me to make a phone call, TO THEIR PLACE, WTF?!

Suggestion three: Please, make everything easy for the customer, why don't you just send me a text of my password, or email me the password, A LOT EASIER!

Owh, and the last thing, please provide internet connection for customer to fix their own problem. Don't be to skeptical about they using your connection to facebooking.

A lot of good things happened, other than this problems. However, please fix this.

Thanks a lot for everybody who read this.